At Chandan Tilak, we are committed to delivering pure and high-quality spiritual products. Due to the sacred and personal nature of our products, we maintain strict hygiene and quality standards.
Please read our return policy carefully before placing an order.
1. Return Policy
1.1 Non-Returnable Items
For hygiene and religious reasons, the following items are not eligible for return:
- Opened or used Chandan Tilak products
- Damaged packaging caused after delivery
- Products without original packaging
- Customized or special-order items
Once a product is opened or used, it cannot be returned.
1.2 Eligible Returns
Returns are only accepted if:
- You received the wrong product
- The product was damaged during delivery
- The product is defective
- The item delivered is missing from your order
You must inform us within 48 hours of delivery with proper proof (clear photos and order details).
2. Return Process
To request a return:
- Email us at support@yourdomainname.com
- Mention your Order ID
- Attach photos of the product and packaging
- Clearly describe the issue
Our team will review your request within 2–3 business days.
If approved, we will guide you regarding pickup or replacement.
3. Refund Policy
3.1 Refund Approval
Refunds are processed only after verification of the issue and approval by our team.
3.2 Refund Method
Refunds will be credited to the original payment method:
- UPI
- Debit/Credit Card
- Net Banking
- Wallet (if applicable)
Refunds may take 5–7 business days after approval.
4. Order Cancellation
- Orders can only be cancelled before dispatch.
- Once shipped, cancellation is not possible.
- Approved cancellations will be refunded within 5–7 business days.
5. Important Note
Chandan Tilak products are spiritual and religious in nature. We request customers to place orders carefully, as returns are limited due to purity and hygiene standards.